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Privacy policy


LOST FRAMES BUREAU

PRIVACY POLICY

ARCHIVAL RECORDS & INFORMATION OFFICE
Effective Date: August 28, 2026

The Lost Frames Bureau (“LFB,” “we,” “us,” or “our”) respects the privacy of individuals who access our website, purchase Bureau-issued Assets, subscribe to Bureau communications, or otherwise interact with our services.

This Privacy Policy describes the information we collect, how we use it, when we share it, and the choices available to you.

01 — INFORMATION WE COLLECT

Depending on how you interact with LFB, we may collect the following categories of information:

Information You Provide

When placing an order, creating an account, contacting the Bureau, or subscribing to communications, you may provide:

  • Name
  • Email address
  • Billing and shipping address
  • Telephone number
  • Payment and transaction information
  • Account information
  • Order history
  • Information included in communications with LFB
  • Any other information you voluntarily provide

Payment card information may be processed directly by our third-party payment providers. LFB does not necessarily receive or store complete payment card numbers.

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

  • IP address
  • Browser and device information
  • Operating system
  • Pages viewed
  • Referring website or source
  • Approximate geographic information
  • Date and time of website activity
  • Website interaction and usage information

This information may be collected through cookies, analytics technologies, pixels, and similar tools.

02 — HOW WE USE INFORMATION

LFB may use collected information to:

  • Process and fulfill orders
  • Arrange shipment and delivery
  • Provide customer service
  • Process returns, refunds, and replacements
  • Maintain customer accounts
  • Communicate regarding orders and Bureau activities
  • Send newsletters or promotional communications where permitted
  • Maintain and improve our website
  • Understand website usage and visitor behavior
  • Prevent fraud, abuse, and unauthorized activity
  • Maintain business, transaction, and archival records
  • Comply with applicable legal obligations
  • Protect the rights, property, and security of LFB and its users

We do not collect personal information for purposes unrelated to the operation of the Bureau without appropriate notice or authorization.

03 — BUREAU RECORDS

LFB may maintain records associated with Asset placements, including order information, Asset designation, edition information, placement date, and related transaction records.

These records may be maintained for operational, accounting, warranty, provenance, fraud-prevention, and archival purposes.

LFB will not publicly identify a civilian custodian by name without permission, except where required by law.

04 — COOKIES & ANALYTICS

The LFB website may use cookies and similar technologies to operate the website, remember preferences, understand website traffic, improve functionality, and measure the effectiveness of communications or advertising.

Certain third-party services used by LFB may place their own cookies or similar technologies on your device.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.

Third-party services currently used by LFB may include:

  • Website platform: [PLATFORM]
  • Payment processing: [PAYMENT PROVIDER]
  • Analytics: [ANALYTICS PROVIDER]
  • Email communications: [EMAIL PROVIDER]
  • Shipping services: [SHIPPING PROVIDER]

This list should be updated whenever the services used by the Bureau change.

05 — HOW WE SHARE INFORMATION

LFB does not sell your personal information as a standalone mailing list.

We may share information with trusted service providers when necessary to operate the Bureau, including providers responsible for:

  • Payment processing
  • Website hosting and operation
  • Order fulfillment
  • Shipping and delivery
  • Customer service
  • Email communications
  • Analytics
  • Fraud prevention
  • Information security

These providers receive only the information reasonably necessary to perform their services.

We may also disclose information when required by law, legal process, court order, governmental request, or when reasonably necessary to protect the rights, safety, and property of LFB, our customers, or others.

If LFB is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.

06 — PAYMENT INFORMATION

Payments made through the LFB website may be processed by third-party payment providers.

LFB does not intentionally store complete credit card or debit card numbers on its own systems unless expressly stated otherwise.

Payment providers may collect and process information according to their own privacy policies and terms.

07 — EMAIL COMMUNICATIONS

If you subscribe to Bureau communications, we may use your email address to send:

  • Bureau announcements
  • Asset placement notices
  • Release information
  • Archival updates
  • Promotional communications
  • Transactional communications

You may unsubscribe from promotional communications at any time by using the unsubscribe mechanism included in the applicable message.

Transactional communications relating to orders, payments, shipping, returns, or account activity may still be sent when necessary to provide requested services.

08 — DATA RETENTION

LFB retains personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including providing services, maintaining transaction and accounting records, resolving disputes, enforcing agreements, preventing fraud, and complying with legal obligations.

Retention periods may vary depending on the type of information and the reason it was collected.

When information is no longer reasonably required, it may be deleted, anonymized, or securely disposed of, subject to applicable legal and operational requirements.

09 — DATA SECURITY

LFB takes reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, or destruction.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Accordingly, we cannot guarantee absolute security of information transmitted to or stored by our systems or service providers.

10 — THIRD-PARTY WEBSITES

The LFB website may contain links to third-party websites, services, or platforms.

LFB is not responsible for the privacy practices, security, or content of third-party websites.

We encourage visitors to review the privacy policies of third-party services before providing personal information.

11 — CHILDREN'S PRIVACY

The LFB website is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13.

If we become aware that personal information from a child under 13 has been collected without appropriate authorization, we will take reasonable steps to delete it.

If applicable law establishes a different minimum age for the processing of personal information, that requirement will apply.

12 — YOUR PRIVACY RIGHTS

Depending on where you reside, you may have certain rights concerning your personal information.

These rights may include the ability to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of certain information
  • Request information regarding how personal information is collected and used
  • Opt out of certain forms of marketing communication
  • Exercise additional rights provided under applicable privacy law

Privacy rights vary by jurisdiction and may be subject to legal exceptions.

To submit a privacy request, contact:

[PRIVACY CONTACT EMAIL]

We may need to verify your identity before completing certain requests.

13 — CALIFORNIA RESIDENTS

If you are a California resident, California privacy law may provide additional rights regarding your personal information.

Depending on the circumstances, these rights may include the right to know, access, correct, or delete certain personal information, as well as the right to opt out of certain activities where applicable.

LFB does not knowingly sell personal information for monetary consideration.

If LFB engages in activities that constitute a “sale” or “sharing” of personal information under applicable California law, the applicable disclosures and opt-out mechanisms will be provided as required.

California residents may submit privacy requests through:

[PRIVACY CONTACT EMAIL]

LFB will not discriminate against an individual for exercising privacy rights provided by applicable law.

14 — INTERNATIONAL VISITORS

If you access the LFB website from outside the United States, your information may be processed in the United States or other jurisdictions where LFB or its service providers operate.

Privacy laws in those jurisdictions may differ from those in your country of residence.

Where required by applicable law, LFB will provide additional protections or mechanisms for international transfers of personal information.

15 — POLICY CHANGES

LFB may update this Privacy Policy periodically to reflect changes in our services, technology, legal requirements, or business practices.

When changes are made, the updated policy will be posted on this page with a revised effective date.

Your continued use of the website following the effective date of an updated policy constitutes acknowledgment of the updated policy to the extent permitted by applicable law.

16 — CONTACT THE BUREAU

Questions, requests, or concerns regarding this Privacy Policy or the handling of personal information may be directed to:

LOST FRAMES BUREAU
ARCHIVAL RECORDS & INFORMATION OFFICE

Privacy Contact: [PRIVACY CONTACT EMAIL]

Website: [LFB WEBSITE]

LOST FRAMES BUREAU
Records maintained under Bureau custodial standards.

LFB — EST. 1948